Frequently Asked Questions
At Kachina Storage, we believe in providing a transparent, premium storage experience. We’ve compiled answers to our most common questions below so you know exactly what to expect when you rent with us.
If you don't see your question answered here, please don't hesitate to contact our local Gallup team!
Security & Construction
What makes Kachina Storage the most secure storage in Gallup?
Unlike standard storage facilities that use flimsy drywall and thin partitions, Kachina Storage is built like a vault. Every unit features all-steel construction, heavy-duty cargo doors, and a double-wall barrier between units. In addition to our robust physical builds, our facility is fully fenced, gated, and monitored by 24/7 digital security cameras. We are the premium, safe choice for protecting your belongings.
What do you mean by a "double layer of steel" between units?
Because each of our storage containers is built with its own independent steel walls, placing them side-by-side creates a double layer of solid steel between you and your neighbor. This provides unmatched privacy and makes it incredibly difficult for anyone to break through from an adjacent unit.
Are your units weather and pest-resistant?
Yes. Typical storage facilities use standard roll-up doors that leave gaps for dust, rodents, and weather to get in. Our vault-like units feature tight-sealing cargo doors that aggressively lock out harsh desert elements and pests, keeping your valuables clean and safe.
Access & Convenience
Do you offer drive-up storage?
Yes! 100% of our units feature drive-up, ground-level access. There are no stairs, no elevators, and no long hallways to navigate. You can pull your car, moving truck, or trailer right up to the door of your unit and load directly in.
What are your facility hours?
- Gate Access Hours: 6:00 AM – 10:00 PM (0600 - 2200), Monday through Sunday.
- Office Hours: 8:00 AM – 5:00 PM, Monday through Friday.
Are you a locally owned business?
Yes, we are proudly locally owned and operated right here in Gallup, NM. When you rent with Kachina Storage, you are dealing with local residents who stand behind the quality of the facility, not a faceless national corporation.
Do you sell moving supplies?
Yes. We offer a variety of boxes and moving supplies right here at our facility to make your packing and loading process as seamless as possible.
Vehicle, RV & Boat Parking
Do you offer RV and boat parking?
Yes, we offer spacious, outdoor/uncovered parking spaces specifically designed for RVs, boats, work trailers, and personal vehicles.
Is the vehicle parking secure?
Absolutely. All outdoor parking spaces are located within our fully fenced and gated perimeter and are actively monitored by our 24/7 security camera system.
Billing & Account Management
Can I pay my storage bill online?
Yes. For your convenience, we offer a secure online bill pay portal. You can easily manage your account, update your payment methods, and pay your monthly rent 24/7 from your computer or smartphone.
How do I rent a unit?
Renting is easy! You can browse our available units, check pricing, and complete your rental entirely online through our website. If you prefer to rent in person or over the phone, our local management team is happy to help during normal office hours.
Still Have Questions?
Our local team is ready to help you find the perfect storage solution.
- Phone: (505) 297-1936
- Email: info@kachinastorage.com
- Address: 34 W NM 118, Gallup, NM 87301
